Question 1

How does the subscription work?

Accepted Answer

You simply signup for the subscription. In the first delivery, you will get our beautiful aluminium container with a first stack of 30 sachets supersalt. From then on we take care of the rest, by delivering 30 sachets monthly to your home – so you're always stocked without needing to reorder manually.

Question 2

Is Supersalt only available as a subscription?

Accepted Answer

No – you can buy the Starter Kit without a subscription. You can even switch to a subscription later at a slight discount, since you already have the container. We focus on a flexible subscription model to ensure you never run out. You can pause, cancel, or adjust anytime – no commitment, no hassle.

Question 3

Can I pause or cancel my subscription?

Accepted Answer

Yes. You can pause, cancel, or change your subscription anytime directly in your account. No minimum term. No hidden conditions.

Question 4

Can I change the delivery frequency?

Accepted Answer

Yes, you can simply login to your account and change the frequency manually and even request earlier shipments or skip one if you're on a trip.

Question 5

Do I get a reminder before each delivery?

Accepted Answer

Yes, you'll receive a notification a few days before your next order is processed. That gives you time to adjust, pause or update your subscription if needed.

Question 6

What happens if I run out earlier than expected?

Accepted Answer

You can trigger an earlier delivery from your account dashboard. Just log in to your account, head to "Orders" and then choose the "ship now" option.

Question 7

Can I add other products to my subscription?

Accepted Answer

Soon – yes. We're working on additional blends and functional products that can be easily added to your ongoing subscription.

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