Question 1

What does anomalie Premium cost?

Accepted Answer

Premium costs 3,90 € per month or 29 € per year at the early bird price, locked in for as long as your subscription stays active. After the early bird period the regular prices apply: 6,90 € per month and 59 € per year. All prices include VAT. At the early bird price the annual plan works out to about 2,42 € per month.

Question 2

Is there a free version or a trial?

Accepted Answer

No. anomalie has no free version and no trial. After you sign up you subscribe to Premium to use anomalie. If you bought a lab test, an action plan, a blood-test membership or Supersalt, you can use the app screens and see your purchased results. Every other feature needs Premium. Existing members who already actively use anomalie stay free for good.

Question 3

What is the early bird price?

Accepted Answer

While the launch offer runs, you can start the monthly plan for 3,90 € instead of 6,90 €, or the annual plan for 29 € instead of 59 €. That price is locked in for as long as your subscription stays active. We never move an early bird subscription to the regular price. If you cancel and come back later, the price at that time applies.

Question 4

How do I cancel, and do I get a refund?

Accepted Answer

You can cancel in your account under Payments. A confirmation email states the end date and any refund.
– Monthly: cancel any time. Premium stays active until the end of the current billing period.
– Annual, first year: the first year is a fixed 12-month term, paid upfront. If you cancel, Premium runs until the year ends and does not renew. Within 14 days of purchase you can withdraw and get a pro-rata refund for the time you have not used.
– Annual, from the second year: you can cancel at any time, effective at the end of the following month. We refund the unused full months pro rata against the renewal charge.

Question 5

What happens to my data if I cancel Premium?

Accepted Answer

Your data stays yours. You can export your data and delete your account at any time, even without an active subscription. Without Premium, anomalie shows you the paywall again: new documents, wearable syncing, doctor requests, briefings and the other Premium features pause. Doctor requests that are already running finish their current stage. Results and reports of lab tests, action plans, memberships or Supersalt you bought stay visible. If you subscribe again, you pick up where you left off.

Question 6

I bought a lab test. Do I still need Premium?

Accepted Answer

You can see your results and reports without Premium. That holds for lab tests, action plans, the blood-test membership and Supersalt: if you bought one of them, you can use the app screens and see your purchased results. Every other feature, such as uploading documents, connecting wearables, doctor requests or AI briefings, needs Premium.

Question 7

How does the 10% member discount work?

Accepted Answer

With Premium you get 10% off lab tests, action plans and supplements. It is applied automatically at checkout when your Health Profile has Premium. It cannot be combined with other coupons, including the referral discount. The better single discount applies.

Question 8

What about the iPhone app?

Accepted Answer

For now the iPhone app shows no paywall. If you sign up in the app, you get full access. Paying in the app (in-app purchase) comes later. Until then you subscribe to Premium on the web at getanomalie.com, and it applies in the app too when you sign in with the same account.

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